The total GVW between a gas and diesel truck is only 200 lbs. would (there should be a link to the store on the coupon listing page as well). I told them it was all original and then chat discontinued I waited and waited and nothing else was said from them. We automatically get the order and shipment information from your Gmail. They shipped it ground and now it will be 6 days. www.p65warnings.ca.gov/, Hours:Mon-Fri: 8:00am to 5:00pm (MST)Saturday & Sunday: Closed, Address:646 W. 9th Ave, Midvale, UT 84047. Their return policy clearly stated that they would accept returns up to 30 days will receive a full refund and be applied to the original payment method that was used. Rough country has to file claim because they were the shipper . Rough Country Body Lift Kits. Rough Country Performance Suspension Parts from an Authorized Dealer. Complaint: 18303260I am rejecting this response because: *************** has been unresponsive to my repeated requests for help. Highly recommended. All times are US Central Standard Time [CST]. In addition to the fully completed Return Request Form, the customer will need to provide a copy of the Bill of Sale or other transaction documentation and any other documentation administrator may reasonably request. Install kit driver front now rubs on rear of fender well. I was going down a grated dirt road and the lift kit snapped. 2023 Trustpilot, Inc. All rights reserved. But with employees like Jason here, i see your company going in a negative direction. (Sometimes After 3 more emails still no response. The transaction occured on 14 July 2022. I am unable to find on our website where it says made in *****. For the best experience on our site, be sure to turn on Javascript in your browser. Read full return policy Have one to sell? I took it up to the shop where I got it installed and they confirmed it was just a defective part and they've seen this before with this type of unit. Average wait. Rough Country gets a lot of grief. Yes! Thus, rather than merely recount the developments, I'm going to discuss their significance. What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. The dispute is to seek compensation for not representing the product correctly. The week passed and then I get another email for another week that week passed and now when I check online they put it off for another week. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Highly recommended. A: Updated Aug 12, 2022. FOLLOW @attachedtoyouu FOLLOW @attachedtoyouu I have For the best experience on our site, be sure to turn on Javascript in your browser. I have leveling kit on 35's.. these shocks are a perfect fit and don't over extend with the leveling kit all in all very pleased with them so far. My Dodge is an 09 Quad cab and they work great. Please give us a call at 800-222-7023. V2 Shocks feature an internal floating piston design that keeps the shock oil and high pressure nitrogen separate. Hi Jhop, Please call us at 800-222-7023 and we will get you fixed up. Called back and he hung up again. Dimensions: 18.5"H | 5"W . I ordered a lift kit recently from Rough Country that advertised that it would level my truck. Well guide you through the process. The last email response was back in May 2021. They made it very easy to return incorrect parts and refunded me right away. With a durable 18mm spring loaded piston rod and faster-cooling 54mm shock body, this shock offers up to 36kN Tensile Strength for a long lifespan of impressive vibration dampening. Receive 10% Off Your Purchase With Coupon Code. Companies can ask for reviews via automatic invitations. I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. Oh its on winter and its rusting. Rough Country 0-3" N3 Rear Shocks for Chevy/GMC 2500 HD/3500 HD - 23220_D 4.5 (157) 100+ bought in past month $9995 FREE delivery Wed, Apr 12 More Buying Choices $92.11 (4 used & new offers) Rough Country 4-7.5" N3 Front Shocks for Chevy Half-Ton Suburban/Tahoe - 23204_I 5.0 (11) $9995 FREE delivery Thu, Apr 13 best of . Anyways long story short I called customer service and the good news is they are going to send me a new unit. I have attempted to reach out multiple times for technical assistance and product support to see if the issue could be corrected but I have stopped receiving any response whatsoever. Copyright 2019 Off Road Warehouse. Information provided by various external sources. Easy Returns. Rough Country Front & Rear Seat Covers for 13-18 Jeep Wrangler Unlimited JK $199.95 Rough Country 1.5in Thick 5x4.5 Wheel Adapters for Jeep Vehicles with 5x5 Bolt Pattern From $49.95 More choices available Rough Country 2.5in Spacer Lift Kit for 20-23 Jeep Gladiator JT From $99.95 More choices available keep that sh!t up! 2023 Trustpilot, Inc. All rights reserved. Q: I reached out to RC after noticing a defect in the new vented winshield I ordered. Amazon has encountered an error. This is the third lift kit I have bought from rough country. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. A bit tougher however much better than the worn stock ones. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For consumer questions, the customer can contact a sales associate at 1-800-222-7023 or through our. Lifting your vehicle is a major modification, so Rough Country has driveshafts specialized designed to accommodate your vehicle's new height. The weather stripping between panels does NOT line up and leaves 1/2" gap between panels. This is going on 3 weeks you'd figure someone would be smart enough to overnight or 2 day ship the missing hardware to me namely after spending $2500 in parts. Something for $2000 just to get engorged over is crazy . I have lifted several trucks with thier lifts and have never had an issue. Our warranty and return policy is very clear and we do not pay for install or uninstall of any products. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. Office Hours: Monday-Friday 8am-4:30pm MST. Only one coupon code my be applied per order. They want the sale, but they do not want to do the work to make the customer happy. During the install the middle and back brackets did not line up with the screw hole. Your question might be answered by sellers, manufacturers, or customers who bought this product. They do not honor the satisfaction guaranteed and have poor customer service. Marty was absolutely fantastic and dealt with my issue immediately. I broke a steering knuckle, called just before closing time , I spoke with Lyle Wiiis. Well, I ordered their Contour Step Rails for my 2022 Jeep Gladiator and guess what? We use dedicated people and clever technology to safeguard our platform. $599.95. Now after googling them I see the have about a 2 star rating! A Contemporary Design Accented with Country Charm.Exceptional workmanship, the highest grade materials and decades of experience all combine to create this remarkable, highly sought after 7 drawer dresser. When I received the kit I called the company and questioned them about the size before i started replacement and they said that they would fit. The lift kit that I purchased is about 80% acceptable. It goes against our guidelines to offer incentives for reviews. Installation costs and other expenses are not eligible for refund. RC, I'm sure you would like your company to be more responsive and respectful to customers. Well, they made that right so I decided to give them another try. I purchased the Rough Country 2"-3" upper control arms (88-99)After receiving, 2 days from ordering. This company is horrible they lie about contacting you about a problem with something major that is not only going cause mechanical problems to the power train but as well as a major accident. Our RC kit has been designed to fit both diesel and gas. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you want it, get it on Amazon but beware. Will this product fit the rear? Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Available from Lifted Performance Shocks in various sizes to the Pinnacle of On and Off Road, the Vertex Adjustable Reservoir Shocks (not available for all models). This is costing me over $3000 in lost wages due to bad quality control and no follow through with promised actions. We work with a lot of We last found a promo code on April 18 2023. What is Rough Country's Satisfaction Guarantee program? International Association of Better Business Bureaus. Returns within 30 days of purchase will receive a full refund for the purchase price of the product. Overview Why would Rough Country make this offer? Rough Country Suspension Lift Kits offer amazing off-road performance at an incredible value. Rough Country Retractable Bed Cover (19-23 Silverado 1500 w/ 5.80-Foot Short Box) $ 999.95 Open box from $ 349.98 (72) Rough Country Forged Upper Control Arms for 2.50 to 3.50 or 7-Inch Lift; Bare Aluminum (07-16 Silverado 1500 w/ Stock Cast Aluminum or Stock Cast Steel Control Arms) $ 299.95 (142) Rough Country Soft Tri-Fold Tonneau Cover Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all Rough Country Shock Absorbers products at 4WP. The shipping and customer support has been second to none. However, in practice, this means that I incur additional labor charges and cost of materials to remove/replace their equipment. us know by This very nice set will be a great addition to your space. I am unable to use them due to my current setup set up on my vehicle. I ordered floor mats over a month ago. WARNING :Cancer and Reproductive Harm. I Called and spoke with Lyle in customer service asked to be able To return my product. Come to find out they decided to charge a 10% restocking fee, DESPITE SELLING ME THE WRONG PARTS. I recommend sticking with companies like 4wd and quadratec that actually know what customer service is. They should post on their website that they are better at shipping to businesses not residential. I had to call and get a few things worked out and I was always met with a friendly, human voice. From the Rough Country list of codes on the Rough Country page, click Our best Rough Country coupon code will save you 15%, average of $100 with our Rough Country promo codes, Rough Country discount code was on Add to Cart. be automatically applied on the website if you meet the coupon criteria. It's that simple, so just follow this 3-step . Military Spec. Suspension Lift Kits, Leveling Kits, body lift, Ford, Chevy, Jeep, Dodge, Toyota, Mickey Thompson Tires. Thank you for the call today. The 2.5 " lift kit that I bought for my **** cj5 does not fit correctly as advertised. Dozens of those have appeared in my inbox over the past month, as I'm sure they have in yours. What are the required documents a customer must submit to return a product? You may receive a partial or no refund on used, damaged or materially different returns. Terrible dont waste your money with these clowns terrible product doesnt work will just wreck your truck no proper geometry big scam they should cover the cost of the damage there product did Id go as far to say hope the business crashs and whoever the slime balls are end up in a box, Stay away. For the best experience on our site, be sure to turn on Javascript in your browser. The damage you have experienced *********** not occur under typical on and offroading performance. Rough Country's return policy may be viewed here. Information provided by various external sources. Our goal is to help you have the best experience shopping online with the best Rough Country offers complete body lift kits with great features at a great price. Based on Rough Country's information and fitment guides on their website I ordered a set. See details. We really appreciate it. Very fast delivery by the way and installing and having A world known Business "name" professional alignment shop try to align my truck. . The entire front end on my expedition is messed up. The following week I noticed condensation in one of the light panels. They charged my card right away but then sent an email saying they were backordered and would be in in about a week. Please try again. I purchased my truck with a rough country lift kit attached. The hours of operation for claims are Monday Friday 8:00 am to 5:00 pm CST. Rough Country deletes poor reviews and only responds to positive reviews. From there, go to the website as you normally This steering arm is designed specifically for lifted 3 bolt open knuckle steering applications. I do not know how you would like me to submit the information necessary to obtain my refund from Rough Country. Find the best coupons, deals, promo codes and discounts for thousands of your favorite Can you provide info to ************************************* with your charges that we are not seeing. We do accept returns on this item. The refund of what was left over has been sent. Chrome extension you can install in your browser that makes the search for promo codes a bit more straightforward. Guess Ill be ordering this b-day gift from Amazon! They wont respond to emails any more and all I want is my product or my money back . I paid shipping.The second photo shows what Rough Country sent me as my total! I am very sorry you are having some sort of issues. The top coupon for Rough Country at the moment is Got the kit installed and the first week everything worked great. I purchased an LED Grille kit for my 2021 Chevy Silverado 1500. We invite you to install a Rough Country product on your vehicle. I've requested human contact but no return call. Applied curved glass handles. Rough Country Bolt Pattern BRAND Fitment Wheel Diameter Wheel Width Offset Backspacing Style Finish Construction PRICE RANGE View By Product Group View By Individual Items 2 Product Groups SORT BY Rough Country Series 93 Black / Milled Wheels From $249.95 On Sale Rough Country Series 94 Black / Milled Wheels From $249.95 (1) On Sale People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB Business Profiles may not be reproduced for sales or promotional purposes. Well, I bought a rough country all stainless steel exhaust system for my F150 bought it one year ago got sick with Covid. Put it on during the summer. Please try again later. Its brand new, never used. At this point, it was 3 months from the original purchase date. 1. 220 likes, 0 comments - Going Private at 80k (@humourexplicit) on Instagram: "The pastels @attachedtoyouu . Replies to negative reviews in < 24 hours. Ludicrous. This defeats the purpose of a refund. Rough Country discount codes at the checkout. We also ensure all reviews are published without moderation. ***** will not approve. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your Rough Country Suspension purchase. All Rights Reserved. Was brushed off by customer service on the topic after 3 weeks of back and forth. Subscribe to our Newsletter! edp24.co.uk. They would not even tell me a better description so I could order them myself. Verification can help ensure real people write reviews about real companies. Incomplete returns may not be eligible for a full refund. Depending on your bank the funds could take up to **** days to be reapplied. In the Vehicles & Transportation category. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. *********************************************. This time I spoke with **** who said **** had not processed the refund. Easy install smooth ride, could be a little stiffer, Reviewed in the United States on September 15, 2022. Just visit the Rough Country Suspension website and place your order. No response. Superb Performance and Unique Look/Design, "RC recommends a certified technician install lift systems. We're shoppers too, and we know how frustrating it can be to find a coupon code that ends up We would love to help resolve this, but we need more information about your order. When confronted about it they wont answer me. Get real-time delivery updates with the free AfterShip app. Customer Number 800-222-7023 - by the Numbers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns code. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. Bobby Otay. Im beyond dumbfounded how anyone can recommend them ! Please make sure that you are posting in the form of a question. ONLY fits models with 3 bolt open knuckle steering systems. This is the worst custome service I've ever had. I do not have product nor my money! I bought running boards for my truck. Here are 8 tips for writing great reviews. Not as smooth of a ride as I'd hoped. Now we can go on vacation. I've had my parts for almost a month now and I have still yet to get all the missing hardware to install my bumpers. Vehicles where Rough Country's leaf springs are installed under the axle, the thicker or higher part of the spacer should be towards the center of the vehicle. April 18 2023 (2 hours ago), Today's top Rough Country offer is Receive 10% Off Your Purchase With Coupon Code. Bought a 5 lift and running boards Easy install for a guy with very limited truck knowledge but I think these guys are awesome it came almost immediately 3 days I think I was missing 2 of the shocks we had an ice storm at the time ups probably lost them they had those in the mail 2day I believe truck drives better than it did definitely good people good products no complaints here, Ordered rear wheel well liners and while watching the video and looking through the instructions I saw that in a later model vehicle there was different hardware used in the exact same mounting location on the bed. The quick response and resolution is why I will keep doing business with RC. 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