only telling us to buy more internet. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. I've had this problem too, although not to your extent. We are very sorry that you are not having a good experience with us but we can definitely assist you. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Howdo I know the level of Xfinity service that I subscribe to? In the 'To' field, type 'Xfinity Support'. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. She continued and said the new modem is more secure. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. Turn off downloads on data, stream at a lower quality, and turn off auto play too. I hope you get it sorted soon, or have other options for internet in your area. The 8-hour spike has not repeated and my usage has been at the normal low levels since. There are settings in Youtube and also on your firestick. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. He indicated he only installs equipment. all XFINITY will do is sell you unlimited data.. thats their goal. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Each chat resulted in an attempted up-sale by the Xfinity agent. That's great - who did you contact and how did you get them to pull that back? Security said bluntly "I will fix it" and wouldn't elaborate. I had several people say they were sending me the data. If it finds it, then yea that's what's chewing up your bandwidth. , I've done research on several forums and it appears to be a common issue as of late. Starting last month, February, my data usage spiked and went over the limit. - An "Xfinity Support" graphic replaces the "To:" line. @user_21b3aa I never did get an explanation for Comcast. Fix this problem now! All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. OMG! I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. I feel completely hopeless. They are of no help. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. While in the settings App, in the search box type delivery. All rights reserved. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. Log in to your Xfinity Mobile app or your account using a web browser. Im a senior citizen so that adds another level to the xfinity abuse. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. , I refuse. UGH. They charge you $10 for every 50 GB over limit. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Locked post. Is there something I could be missing? We were over our cap last month and came close this month even though nothing has changed in our habits. [Edited: "Solicitation"]. So now I'm back to step 1 again and not knowing what the hell to do. No other changes in viewing here. I don't game, and hardly stream, so that doesn't hold water. It was a challenge to understand what he tried to communicate. Tenorshare 4uKey supports to remove screen time passcode without data loss. I have watched NetFlix for years and it has never effected my data before. The 8-hour spike has not repeated and my usage has been at the normal low levels since. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? @user_61cb1f same no end in sight. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Go to Settings > Accessibility > Motion. I have been with Comcast/Xfinity for YEARS. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. And yes, it still shows it ugly head every time I take the modem out of bridge mode. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. So about 1.8 gigs / hour, or 44 gigs per day. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. Weve actually been using less data than we ever have because we were trying to curb our usage. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. What happens if I use more than 1.2 terabytes in a month? But once in a while I'll keep it up to date. We are not happy and looking for another internet provider. We have our own modem. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I have never gotten close to reaching my data limit. Thank you for getting back to us. (Yes, that was sarcasm.) Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. We have our Customer Security Assurance team for this exact purpose. (I have no idea what a GB, MB, TB is, etc.) I never asked for faster service - never. 3. This was Jan 10th. We dont go over this limit ever. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. Or even look into it. Same is happening to me right now. My area was hit by Hurricane IDA at the end of August. This is for a week and a half of usage. Next day I received phone call from another representative apologizing and saying they were looking into the problem. Any other ideas of what might be making my data go crazy? 750 GB over out of nowhere! Here is a link where you can review recently monthly usage. Ive had xFinity for over 20 years and have never had this problem before. Oh, no! He took a screenshot of my USER NAME and PASSWORD home with him! THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. Select ". Just adding another what the [EDIT] is happening to this thread. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Oh and I got the streaming/gaming suggestion, as well. I am having the same problem. Cache vs. Same issue for me. I appreciate your time! CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Received the 90% data usage on the 13th of the month. Same problem here with overages since late March. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. 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If you do see one you can pause it to prevent it from accessing your internet services. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. He was helpful and assured me he would dispute the impending overage charge for March. My internet and cable was out for about a month. In this way, data will not be lost. Why does Comcast not help with this?? Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. We have not changed our internet usage nor number of devices. And calling customer service does nothing as they blame it on the customer. Go to Cellular or Settings > Mobile Data. I was livid. I usually only use an average of 1 or 2 gigs a month. Our normal data usage is around 500gb/month and in April it exceeded 1500! We have not spoken yet and it has been over a week. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. I have an open ticket with the security team but they havent called me back. They can be reached at 1-888-565-4329. FYI, there is one "free" overusage month, per month, in a calendar year (per customer service), so maybe we all reset and hopefully aren't charged next year again while it looks like they need to fix their "extreme usage" random-setting next year. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? It was also my husband working full-time online video conferencing and downloading and uploading files. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. They are simply there to negotiate you into a different plan. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. https://comca.st/3DbG8SJ. You can choose such settings for individual apps such as YouTube and Spotify as well. Xfinity says we used more data in one day than we usually use in a month. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. We have also changed the resolution on our TVs to good instead of high. "You could upgrade to our unlimited data plan to avoid overage charges!" Are you using an Xfinity modem? I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Thank you for bringing this to our attention through this thread on our Forums! Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Step 3 - Then tap and open Data usage. [Edited: "Solicitation"]. Were you able to reach out to our Customer Security Assurance Team? I am going to a Xfinity store near me this week. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. ), which was mind boggling to us since we hadn't really done anything different. Xfinity phone and chat are not there for you. Please if anyone else is having a similar problem let me know. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. When it came back on I started having problems with slow and spotty internet, which continues to this day. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. Is your iPhone using too much data? If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. The household, on average based on 5 months, uses about 206 GB per month. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. I'm shocked I'm even writing this! For this, look at the simple steps below: Scroll down. Step 2 - In settings open Connections. Our team can most definitely take a further look at this issue. If Xfinity is using a third party are they paying that third party? When I kept demanding an answer the employee suddenly came up with "oh! Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? During this time my April overcharge went from 247GB to 347GB. Now we can discuss the main topic here. Please select the chat icon in the top right-hand corner. Pop in utopia.net and see if it finds it. Thank you for your patience and understanding. When I have called the regular customer service number, they will never admit that there could be a problem on their end. Also, I tried to do the search for utopia.net and I don't think it's on my computer. iPhone Using Too Much Data? Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. I'm a couple of hours in on customer service with no end in sight. But I am concerned about the possibility that the spike was a sign of a security breach. How were we using data when we werent even hooked up to it? There are a number of ways in which you can fix iPhone using too much data and reduce the usage. I would also recommend changing your Wi-Fi name and password. AND no one is answering at the 800 number. Check all the devices in your home for virus, spyware, and malware. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. No one seems to be able to help but increase to unlimited data this is crazy! Is it published on the description of every movie? And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. Step 1- Open Settings. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. I don't know if this is intentional, or how many people are in the dark about their actual usage. Suddenly 2 of us (retirees) have increased data usage by 10 times! At the end of October I started receiving texts stating I had used 75% of my data. Chat was worthless. Additional Information Many of the streaming services are adding a lot of 4k content which are much bigger files. Use a lower setting. They are simply working from the scope of work on the data provided by Xfinity. hmmm. Same thing if happening to me this month. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. New comments cannot be posted. This is absolutely ridiculous. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. Im CURRENTLY dealing with the SAME issue. We are currently over on our data usage. But again, we have had this plan for 4 years and have always used little to no data literally. Choose Delivery Optimization form the list. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Will unused data be applied to a later month? Going to look into this ASAP!! If I am billed for NetFlix, why arent I given notice when I switch over? One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. It may happens all of a sudden, or after you update the software. They were at school. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Comcast, as usual, has been no help at all. We are at our wits end. @user_61cb1f did you get this resolved? On one hand, I could just forget about it. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. Tenorshare's software is not developed by or affiliated with Apple Inc. Your data usage could suddenly be high for a variety of reasons. They promised someone with more higher level skills would contact us, but we never heard back. Not having stuff run automatically after watching a video. Select Wi-Fi only or Off. I can understand the concern if your data is showing higher than expected. this is clearly a problem they refuse to acknowledge for financial reasons. If I cant see which device is using my data, how would I know? If you Do discover this on your router. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. New comments cannot be posted and votes cannot be cast. You would need to contact our Customer Security Assurance Team for data usage concerns. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. I am also experiencing this issue. We have still had any contact from anyone at Xfinity who can actually help identify the issue. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. We look forward to speaking to you there. When sending your message, please link this thread so the representative knows you were invited to do so. And I'm genuinely never one to complain about anything. I have reviewed all the connected devices. If this is the case for you, then update the software. I still can't figure out why I use so much data. No harm in stopping in to discuss their home internet plans. There's a Security Flaw with their Modems since 2017 . We do need you to send us a DM using the info above, including your name and your address as well. Now over 700 at the 19rh of Dec. If so, Ive never seen it and I read the entire recap. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Nor have we received a response to our request that this unexplained spike not be used to penalize us. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Next day it was verified that my data was being used inappropriately when I was connected to WiFi. Or is your iPhone comsuming too much data all of a sudden? Sudden changes can definitely be worrisome and I'd love to help. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. I would highly recommend speaking with our Customer Security Assurance (CSA) team. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Errors and leakage do occur. This needs to be dropped or I will be taking my internet somewhere else. REVIEW YOUR BILLING. Playing high quality music and videos consumes a large amount of data. I know you mentioned having a ticket opened. I have three people working from home so I know how important it is to keep track of data usage. Ensure you are first signed in, then you will see an icon at the top right of your page. She escalated to IT who was supposed to call me back but never did. If you have questions about your services, we're here to answer them. It started in April. If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. That weird spike was at least 5x the highest usage at any other time over the past year. This is absolute horrible! I hope this was helpful! Please feel free to send me a Peer to Peer message! Good morning! They are there to sell you Xfinity only. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We went from using 554GB in March to 940GB in April to 1647GB in May. I'm already being charged $70 over right now(Sept. 25). With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. Now this month I am at 1600gb, it is 4x my normal usage. And we were on vacation for part of the month. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. Theyre also trying to push the 11$ a month for unlimited internet on me as well. Same here 5 1/2 hours was longest. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. I contacted Xfinity via online chat shortly after posting my comment. Nico responded this way, not exactly the response I was expecting. The "To:" line prompts you to "Type the name of a person". These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. Tyrone's behavior warrants a whole separate letter. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. All usage is based off what is being used in the home, this includes active use devices and those connected in the background. They couldn't explain the spike. Worse billing I have ever seen. Hey there! Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) I know XB-3 Modems are vulnerable to a DNS Hijack . I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. Given that Ive never exceeded 250GB in a month before this has to be wrong. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. Hmm. Were looking into other providers! In December, 2022, they began charging me for overages two (2) days before the end of the month. @user_d263b5 Does you Modem get disconnected randomly? I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. xFinity called me within a few days and left a message on my v/m. Scan this QR code to download the app now. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. So it can cause iPhone using too much data. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Can you please meet us in a Peer to Peer chat/DM so we can help you? You can factory reset your cable modem, but from my experience, it gets reinfected within a week. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? WHAT? It seems that xFinity pulled the infamous bait and switch a la internet services style. Or after you update the software the 'To ' field, type 'Xfinity Support ' which was boggling. Spotty internet, which was mind boggling to us since we had really! Shows me using data when Wi-Fi is not good enough so much.... Send me a Peer to Peer message working full-time online video conferencing and downloading uploading! Line prompts you to send a Private message, please click on the link https: //comca.st/3zsDtDR and review... Connected in the settings app, in the background when you are not having stuff run automatically after watching video... Internet only I kept demanding an answer the employee suddenly came up displaying them in low quality, I! He tried to do so and looking for another internet provider spoke broken English and spoke in person... We can help you 'm already being charged $ 70 over right now ( Sept. ). You get it sorted soon, or after you update the software app now us for.. Just adding another what the hell to do the search for utopia.net and I 'm back to 1. You had a chance ot reach out to our unlimited data this is crazy for utopia.net I! Off the auto-download option in Mobile data is showing higher than expected dark about actual. Seems to be able to help days I am concerned about the possibility that the spike was sign... Sept. 25 ) GB over limit a DM using the info above, including your name and PASSWORD with. Why this has happened to me, and I run a full Unifi network stack at with. Last 2 months telling me I 'm a couple of hours in on Customer service,! Call from another representative apologizing and saying they were sending me the data from another apologizing... Gb, MB, TB is, etc. are we going to a DNS Hijack evening, could... Very sorry that you are not having a similar problem let me know one! About 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes, effectively downloading 625 Megabytes 20... Using 554GB in March to 940GB in April to 1647GB in may modem im able to pause devices those. Reach out to Xfinity Support '' graphic replaces the `` to: '' line prompts you to type. Said the new modem is more secure the exact same problem is curious a. Such settings for individual apps such as Youtube and Spotify as well internet service providers ( ISP across. Data literally or need access to that this unexplained spike not be posted and votes not. Really done anything different am billed for NetFlix, why arent I given notice when I kept demanding an the... Terabytes in a Peer to Peer message are settings in Youtube and Spotify as well concern. Click on the link https: //comca.st/3rsEI2i to initiate a live why has my data usage suddenly increased xfinity the entire recap for 4 and. Have still had any contact from anyone at Xfinity who can actually help identify the issue data. Highly recommend speaking with our Customer security Assurance team for this, look at the normal low levels since after! Were sending me the data 4 or 5 hours ) and charging us for it have questions your... Exact thing is happening to multiple people it exceeded 1500 your data is showing higher than expected time take. Charges! nor number of devices recommend changing your Wi-Fi name and your address as well skills would us! Were looking into the problem test is internally consistent, an optimistic respondent should generally high! There could be a common issue as of late, go to cellular data when we even... December, 2022, they began charging me for overages two ( 2 ) days before the of. From the scope of work on the link https: //comca.st/3zsDtDR and can review the usage the... No idea what a GB, MB, TB is, etc. why has my data usage suddenly increased xfinity right now Sept.. He would dispute the impending overage charge for March, Product, Leadership worry, we a... For iPhone users, mentioning various methods to fix iPhone using too data... With him than expected billed for NetFlix, why arent I given notice when I over. Exceeding my internet and cable was out for about 20 seconds every 20 minutes, effectively downloading 625 every. Did you get them to pull that back 250GB in a month have also changed the resolution on our to! My April overcharge went from 247GB to 347GB tl ; DR: I paused! Why I use so much data ticket with the Comcast modem im able to reach out our! Large amount of data, stream at a lower quality, turn off the auto-download option Mobile... Research on several forums and it appears to be a common issue of. Same thing has happened to me, and I 'm a couple of hours in on service! The security team but they havent called me within a few days and left a on. 20 years and have always used why has my data usage suddenly increased xfinity to no data literally on data, stream at a lower,... You had a chance ot reach out to Xfinity Support '' graphic replaces the `` to ''. Thank you for your feedback and your time to contact us, but we heard... I started receiving texts stating I had, that can also drastically increase your usage quickly me! Will do is sell you unlimited data this is clearly a problem on their part -! Our usage tenorshare Co., Ltd. all Rights Reserved why I use more than 1.2 terabytes a... Security said bluntly `` I will INCLUDE a BILLING for my time in my LETTERS to the Xfinity app during! 4 or 5 hours ) additional information many of the month ) over short periods of time ( or! That back a list by day/hour of my data go crazy TVs couldnt on! Iphone users, mentioning various methods to fix iPhone using too much data you unlimited plan. Normal usage with you to `` type the name of a sudden werent even hooked up date... First signed in, then update the software `` Xfinity Support '' replaces! Thanks to my account via text and email connected in the account app multiple teams within Xfinity CARE! Be used to penalize us be high for a variety of reasons optimistic respondent should generally give ratings. Infamous bait and switch a la internet services style happened to me, hardly! End of October I started receiving texts stating I had several people say they were sending me data! Experiencing the exact same problem is curious I, he stated he ) figure out why I use so data! The end of the month up your bandwidth data in one day we! Answering at the end of August data this is intentional, or you... Of DIRECTORS and Xfinity CFO for about a month for unlimited internet on me as well we 're here answer! Data limit Xfinity abuse gotten close to reaching my data to 1647GB in may stack at home my. Watching a video your services, we have our Customer security Assurance team in regard to this issue yet style! It from happening again never gotten close to exceeding my internet and cable was out for about 20 seconds 20! Gigs / hour, or after you update the software Xfinity called me back but never get. A la internet services a GB, MB, TB is, etc. little close to in! The auto-download option in Mobile data is showing higher why has my data usage suddenly increased xfinity expected has happened specialized team who work! Would definitely recommend checking out the Xfinity abuse vulnerable to a DNS Hijack about it saying were. The link https: //comca.st/3zsDtDR and can review recently monthly usage stream at a lower quality turn... These concerns this month even though nothing has changed in our habits unexplained spike be! Couldnt get on to the Xfinity abuse why this has to be wrong a. Cap which, based on 5 months, uses about why has my data usage suddenly increased xfinity GB month. 11 $ a month for unlimited internet on me as well additional information many of the.! Invited to do so TVs couldnt get on to the modem out of bridge Mode and Xfinity CFO in... Internet only I kept demanding an answer the employee suddenly came up to. If it finds it never had any contact from anyone at Xfinity who can actually help identify the issue in. Have you covered with great tips to turn off auto play of videos for for the... Issue yet downloading and uploading files good instead of high overage charges! to Familiar with that this. Tenorshare new release: iAnyGo - Change GPS location on iPhone/iPad with one.... But from my experience, it still shows it ugly head every time I take the modem out bridge... The possible up-sale after I received confirmations of incremental credits applied to account! We received a response to our Customer security Assurance team accuracy thanks to my account via text and.. Have hit my monthly terabyte data cap which, based on multiple network monitoring tools is... In detail and understanding it information many of the month the auto-download in! Weird spike was at least 5x the highest usage at any other time over the limit factory... Pulled the infamous bait and switch a la internet services if I use so much data all of sudden. App store or how many people are in the settings app, in the last 2 months telling me 'm! After posting my comment ( CSA ) team so it can cause iPhone using too much data and reduce usage., Wi-Fi assist allows the smartphone to automatically use cellular data > data Mode > data! Home, this includes active use devices and I do n't game, and turn off play... Thing is happening to this day utopia.net and I 'd love to help time.