I tried. I agree with you completely and just so you know, you have to use something on your remote every FOUR hours, not eight there should be a way to not have a bloody screen saver if you dont want it what aggravates me about the screen saver most is if I have rewound a show and the screen saver pops up I cant go back to where the show left off thanks to the screen saver! Is there any way to disable this bloody screen saver or extend the amount of "inactive time" before the thing self activates???? Press and hold the Power button for 10 seconds. Click OK. With the right arrow button, select Restart. My Xfinity TV is not connecting. Go to the gear on the right side of the menu bar. Here's how to troubleshoot. 3. How to prevent Users from changing the Screensaver. I am considering leaving Comcast over this after 15yrs!! Comcast has NO RIGHT to have this much control over what I choose to watch on my television. Prices and offers are subject to change. Whitson Gordon is a writer, gamer, and tech nerd who has been building PCs for 10 years. Use of the information in this video and/or description is at your own risk. I would leave the TV on and the screen save would come up too quickly. Disconnect the mouse or turn off the computer before cleaning so that you don't click something by mistake. Just had Xfinity tech solve problem. For an Xfinity box to completely reboot, how long will it take? Change the input of the TV to which the cable box has been connected. Open My Account App, which is available for both Android and iOS, Youll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above). a movie can last well over 2 hours! It is not on any menu or guide as shaw-valerie suggested to check. When I and my family leave the house, we keep The TV on for our Dogs for background noise. Whatever setting was causing the problem should hopefully go back to its default. Changed to "last input" and now tv works ok. 0 0 Start Here It sounds like your Windows 11 Screensaver / Display Sleep functions not working. Uninstall them and scan your PC with antivirus. The TV box will start restarting. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. Once you program the shortcut button on the Xfinity Flex Remote you can access the accessibility menu and turn closed captioning on or off through the shortcut button. Patrick Hearn has been a freelance technology writer for 6+ years. Click on the OK button, then select Restart tile. If you have any questions, please call us at 1-888-935-8880. Click OK. If the settings tell the display to shut off faster than the screensaver is set to activate, you'll never see it. Then, click on the drop-down button on the Screen Saver Settings window and set it to None. Step 3 go to Advanced Settings. If the Television you use has a Power button: If youve got the Xi5/Xi6 Wireless or the XG1v4 DVR TV Box and it does not have a Power button, then do the following; When these methods are applied, your Xfinity box will completely boot. I guess I'll have to call in a technician. Start by visiting the, Your Privacy You need to make sure that those processes do not run and result in screensaver freezing your system. In my area comcast has changed the term "Power Down" to "Sleep Mode". Then system then advanced settings and then screensaver and hit it to be turned off. Can no longer do thisit will no longer let me rewind, probably because of the screensaver/tips page. Here's how to troubleshoot. Try swapping a new pair of batteries into your remote to see if that solves the problem. You have enough people complaining about this that the change is warranted. A dirty mouse or touchpad can send false inputs that keep the screen awake. On the left pane, select Lock screen. Highlight Screen Saver Starts After and press OK. Call CS and request a new box and see if that fixes the problem. For some reason comcast does not seem to listen to their customers or allow them various options that they can select for their viewing pleasure. Now, the entire motto behind setting a screensaver has changed due to the change in technologies of monitors. Just had Xfinity tech solve problem. AT&T!!!! The screensaver is FORCED to ON can NOT be disabled by customers. These instructions apply to Windows 10 only. Also my phone screen turns off every 30 seconds without my permission. Otherwise I would call comcast directly to have it looked at. While most TVs shouldn't interfere with one another, TVs of similar makes could easily intercept remote commands from each other if they're close by. Comcast does not seem to want to provide an 'off' for the screen saver feature. It pulls photos from my Pictures folder. Our community is your official source on Reddit for help with Xfinity services. Step 3 go to Advanced Settings. They have offered to send new boxes but I happens to every TV in the house so Im sure its not a malfunctioning of the box. No E-mail, no call back, and the screen saver still activates when I don't want it to. I am doing another test going all day today but I am wondering if there may be some other box controlling the cable that is feeding that room in the home. so basically you get a screen saver and loss of audio after 4 hours of not pressing any cable box remote command (like fast forward, channel up/down, Xfinity button, etc. I have Had the same problem. Power on the TV and the cable box. https://www.pcmag.com/how-to/stop-tv-from-turning-on-off, How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Convert YouTube Videos to MP3 Files, How to Record the Screen on Your Windows PC or Mac, Easy Cable Management Tips for Your TV and Home Theater, Big-Screen Viewing: How to Connect Your iPhone or iPad to Your TV, Watch Out: How to Stop Your Smart TV From Spying on You, How to Stream Super Bowl LVII From Anywhere, How to Turn a Raspberry Pi Into a NAS for Whole-Home File Sharing, 5 Ways to Run Android Apps on Your PC for Free, How to Switch Between Games With Quick Resume on Xbox Series X/S. Some TVs may require you to install it manually using a flash drive, in which case check the manufacturer's support site to see if they've released any updates for your model. The screensaver is not something that can be turned off right now, but appreciate the feedback. , I would recommend to disable HDMI-CEC feature, which can be found here:Settings -> Device Settings -> Power Preferences -> HDMI-CEC.Please, let me know if it didn't help. He has written for CBSi, GameSpot, Xfinity, and many others. Of course, you won't know if this has actually fixed the screensaver problem until it happens again. Guru is a Communications graduate with hands-on experience with computers, cameras, and editing tools. If turning off Wi-Fi solves the problem, you may have to start digging through your other smart apps and devices to see if one is routinely messing with your TV. Cleaning a wired mouse is different than cleaning a wireless mouse. Step 1 go to Settings. No program should be able to force my live TV into sleep mode. Change the Windows update setting so that Windows updates automatically. Alternatively, this box can be taken to their office so a technician can take a good look at it. Our mission is to educate consumers about cable, internet, steaming and home services. This is unacceptable problem and the "trouble shooter tool" app is not available!!!! Click Apply, and then click OK. It should be an easy fix on Xfinity's part. Open settings. Then click Continue. As many people have found out the "Power off" feature has never really turned the power off the box just goes into a sleep mode and if the TV is left on a screen saver now will come on after whatever time you have selected. Ive called and spoken to 4 people who act like they arent sure why you cannot turn it off even though it says that power save is off. This way, if the problem restarts, you know exactly which setting is the cause. Comcast knows this, they are aware of everyone's problems, but they simply do not care. My dad has memory problems and he cant remember to click theOK button every 8 hours so he isnt stuck watching a screensaver. If you're using a surge protector, try plugging it directly into a wall outlet to remove that as a potential variable. If the problem doesn't end, it could mean that the mainboard, the LEDs, or the power board is damaged. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Select Troubleshoot. Some users are reporting that their computer is stuck or frozen on the screensaver. Changing the boxes does NOT fix issue. Step 4 go to Screen Saver then step 5 click on Screen Saver to turn it off. Check for the updates of graphic drivers and install them. It's annoying AF. On your remote control, click on the Xfinity button. Select your favorite method and click Start Troubleshooting. If the LR receiver (regular STB) is the one with the issues, I'd do as @_xyzzy_suggested. The care staff turns on the TV in the morning for her. If you find any faulty or damaged wire, replace it quickly and check whether the screen saver is fixed or not. That only happens if you replace the DVR. Except in this case, unplug your TV . Choose either Balanced or High performance. This is how you can turn off the screensaver on your PC. If you have questions about your services, we're here to answer them. The power saver is off. If a factory reset doesn't work, contact the manufacturer's support. On your remote control button, press the A button so you can access the Help menu. To change or delete a scheduled run time: Tap the schedule tile. Wait 5 minutes and plug the TV power cord back into the wall outlet. This means I will earn a small commission, at no additional cost to you, if you choose to click the link and make a qualifying purchase. Okay, I understand as the unit looks for some sort of activity and after four hours of no inputthe unit goes into "screen saver". I cant stand watching something andthen the thing pauses and up pops the screen saver because my remote has been inactive for 2 hours or even less some times!!! Under settings go to Device Settings, then go to Screen Saver. The screen doesn't resume and returns to the usual computer screen. At the bottom of the pop-up window, select Restore plan defaults. Change Screen Saver Password Grace Period in Windows 11/10, Before Dawn lets you create your own Screensaver using HTML/CSS easily, Best Free Clock Screen Savers for Windows PC, Print Screen key will now open Snipping Tool on Windows 11, The new Microsoft Teams is faster, flexible, and smarter, Best Affordable, Secure, and Fast Windows VPS Hosting Provider in USA, Check the processes running in the background. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Except in this case, unplug your TV completely, hold the power button down for 10 seconds, and then plug it back in to see if the problem persists. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thewindowsclub_com-medrectangle-4','ezslot_1',829,'0','0'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0');The following are the methods that can fix the causes that result in the computer being stuck or frozen on the screensaver and let the screensaver play normally: Lets get into the details of each method. Correcting problems with Windows 10 screensavers not working usually requires simple tweaks in the Settings app. Check the power settings. The screensaver can only be exited if I put the computer to sleep using the . Now even with the powersaver off it still turns off. 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