I am really trying to be patient ,however my patience is wearing thin.and with good reason. Luckily I am apparently smarter than the delivery guy because I was able to fix it. I asked if there was a fee for me to break the contract and return the couch and apparently I can't even do that. After that, another delivery will occur, and another day off of work will have to happen again. I am very frustrated and disappointed in Ashleys Furniture. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! You can shop trendy furniture for every room in the housefrom the bedroom to the living room to the home officealong with outdoor furniture for the patio or backyard. Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. Thanks David T. I think one star is too much. The delivery person could not fixed tables so called in to arrange new delivery. Finally, June 2022 we have all the pieces. It is far from it!! Bruh, I hadn't even made up my mind. You'll have a fantastic sales experience. It came a few days later but was not in a box and was obviously not new. I like the product but sales & direct distribution make me hate this company. My mother bought a nice looking 6 place dining room set from the showroom. (NOT 7-10 days to fix it 7-10 business days for them to call you so you can talk about when this might be resolved). Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. I was told I would receive the furniture in April 2021. I have the worst experience buying furniture from Ashley. When I finally get in a word, I ask the price, because they don't put price tags on the beds. The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. }); 2023 | Site Map | Privacy Policy | Terms & Conditions, 8 Best Furniture Stores with Free Design Services. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. Worst $2,000.00 I ever spent. Still waiting. Measure the height and depth of the elevator door as well as the interior height, width, and depth. If they offered to give me the furniture, I wouldn't accept it. I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). I received PayPal proof and online store sales number proving it was ordered by me & a sales number! So now I am stuck with a dresser that smells like formaldehyde and out the money. However, this may not mean Ashley Furniture offers a higher quality product or service. Read all of La-Z-Boys ratings and reviews here. very poor customer service by HQ anf local store. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. I asked the salesperson will the base fit into the platform bed. That's more than a week from now and I'm still waiting for the other rug. Some of the furniture I purchased was mechanical, and reclining. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. So the store assistant helped us find a better one. I'll never go there again. My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. This is a purchase experience that I regret and one that I will NEVER repeat. He needed the slats. After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided. and find store near you. The reps at Ashley will tell you whatever they need to tell you to close a sale. NO RETURNS! Privacy Policy. and our So Ron store manager and Nakisha worked together to give us a good deal. I purchased a Sectional sofa in December 2022. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. Now I have broken couches & a balance to pay! 1. This was the 3rd furniture I went to on a Saturday and was looking for a small office desk for an alcove in our place. Loved how he took his time with us! You will NOT get your furniture delivered, and if you do, never on time. Save the headache. Consumers like its price-matching program, discounts and variety. The first: I bought and paid for in full two bar tables and 8 matching chairs. Would not discuss when, where or how the order was progressing. They will say anything to get you to sign on the dotted line and then you are out of luck!! That was not an issue for us because we were paying in cash. very impressed with that. The answer ended up being NO. The Dump 4. Please think twice before ordering from them. We went in to furnish our home and no one talked to us for over an hour as we looked around. However, here is the process that I must go through to resolve: 1. Great service and I love the office desk and chair I bought there. It was a waste of time speaking to Frances as well because, she can't do anything! Not customer service. The delivery man said he couldnt install the base. And I know it's just a couch, it's not the end of the world, but this thing was $3,000, I'm still paying on it, and it's been broken practically since the day we got it. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. My hope is for Ashley future customers is to know, some of the products sold are not quality. apparently i have no choice but to keep it and continue paying for this couch even tho it isn't the full couch we wanted .. Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. I'm posting on every media site I can . Wide-striped throw pillows add a crisp, clean, nautical touch. They had a tech come out to inspect it first. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. I called multiple times after that, and they said the best they could do was a small gift card. After purchasing a dining table and chair set with the protection warranty extension (nearly $3000) we discovered that half of the chairs had loose or missing screws holding it together. After waiting 4 days and no response, called customer service and was told they did not have a service order. Maybe it will be better when we return. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. Keep up the good work guys. It's been a while since I've bought furniture. Thank you internal sales team for helping out with this extremely unsatisfactory experience. Slumberland said I needed to make claim to the manufacturer. #2 Sectionals & Sofas. Then I asked Ashley customer service to send someone over to help and I get the run around. The 50% off sale is really just the MSRP. Instead they charged us for the correct rug without taking the wrong one. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. Icalled to cancel and was told I couldnt. Thanks Again P.W. They dont honor their written promises! You will be automatically registered on our site. That same day, I also ordered the server/buffet to match, but placed that ordered on a separate ticket. I told the woman that they called that I wanted a refund and she promised I'd have it in 4-5 days. ConsumerAffairs is not a government agency. Wear and tear!!! We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. I am adding a review of that below. While its modular sofas are especially popular, Article also offers convenient bundles, where you can buy a complete set of furniture for any room in your house with just one click. I purchased a mattress with an adjustable base for my disabled mother. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. Terrible experience, we will not ever return. Jasmine Harding, Amanda Tarlton, Lexington King Oyster Bay Tufted Standard Bed, Lexington Shadow Play Tatum Solid Coffee Table, Coaster Eastern Ojai Upholstered Headboard, Weathered Natural Wood Everett Console Table, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The 8 Best Outdoor Furniture Brands of 2022. I am not sure what happened to great customer service. The pros: Wide array of designs for a wide array of prices. Ashley refused that request, stating that only store employees could track the shipping status and verify that the loveseat had left the factory. Both warranties cover different aspects of your furniture for varying amounts of time. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. Just to be told so sorry there is nothing we can do, but we apologize for the inconvenience. columbia, MO 65201. The photos on the website do not do it justice. The chair support is broken down. Pottery Barn 2. Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. I have had the literal worst experience buying furniture. They gave us the number to the warehouse and an email address. Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. Bad business all the way around! He says he can show us other beds, including the brand I don't want. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. The technican installed the new sleeper shell and refused to take the old part away. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. I am done with their shady ass bullshit. Where other items, like this recliner, are ready to go! I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! I asked for the replacement or refund one day after delivery and Ashley Furniture did not respond. Hate this business model of pass the buck. What a joke, first the guy that was sent was not the sharpest tool in the shed. The previous reviews of poor service and furniture is not just talk; it is real! I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! This also happened on the first replacement where they gave a date only to not show up. I had also bought a matching dresser with the bed and now I am stuck with both. One guy moved it over on its base to realign it and they reported it. Do not expect prompt or effective resolution if your furniture arrives damaged or breaks. 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