hotel accused me of smokinghotel accused me of smoking

Literally walked away. Lowest Rate Guarantee! After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Thanks for the advice! They don't offer a free breakfast. Travel | It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. There has been no attempt to "scam" the guest. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Skip to content. Also, we had two $3,500 laptops and a lot of camera gear in the room. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Exploring The Legalities And Risks. Editor, Marcus Herbert. Review tags are currently only available for English language reviews. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Travel Troubleshooter: Budget charges $250 for calibrating a camera. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. In theory only, probably. I called a manager at the Red Roof Inn. Can You Stay In A Hotel At 17 With An 18 Year Old? Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Smoking is a fire hazard and can cause damage to the hotels property. I contacted Red Roof on your behalf. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. October 6, 2022. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. Emerald Beach Hotel: Falsely Accused of Smoking in Room. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. I've booked an AirBnB for a long stay. I reached last week, and so far it's been good. However, I do not smoke. I've booked an AirBnB for a long stay. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Hello! These are smoking hotels but not every room is a smoking room. As a guest, you have rights when it comes to false accusations. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I contacted the company, and it refunded the $250 cleaning fee. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. I also agree that the $250 is fair. 15. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Period. Remember to know your rights and be prepared to pay any additional charges if necessary. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. They wouldn't listen to me. I said, fine, please bring your manager over, because this is ridiculous. We surely hope to see you again this summer. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Been here now 3 times. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! A representative phoned you and agreed to refund the $250 fee. No one had keys. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. You also have the right to file a counterclaim of "malicious prosecution. Your room had to be closed for a few days while the hotel cleaned it. Goes without saying, right? I'm very sorry to hear about the problems experienced during your stay. He wouldn't listen and walked away. I was just charged $175 for smoking in my hotel room. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. We stayed at the hotel for our trip to Sonoma. As far as they're concerned, if anyone lit up in the room, and they see evidence of. A: We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Travel | If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. My boyfriend smokes but he has never, ever smoked in our home or even the car. Were There Hotels And Restaurants In Ancient Rome? Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Aarti has been arrested for pushing aspiring models and . A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Consumers: Ask Lawyers Questions and Get Answers for Free! This is the version of our website addressed to speakers of English in the United States. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Press J to jump to the feed. If there is anything I can do to help, please feel free to contact me. Willow Tree Lodge. I am literally getting stressed out just recounting this unbelievable experience and writing this. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. So I would contact them politely as others have said above. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. By Emily Allen Press Herald. But I don't smoke. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Smoking. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Days Inn by Wyndham Orange Anaheim. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. I replied to the host almost word to word of what you wrote. Filing fees perhaps, but even the $250 is a toss-up at best. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Front desk courteous helpful. The Hotel . I was on the first floor and my room overlooked the marina, which was nice . New Hotel in the area, ran by management with 15 years of hospitality experience Is this just another way for hotels to make money? Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. Any "noise" we have made has been the TV or talking to each other. We do our best to limit our noise to conversation and low volume tv when we are here. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. They asked me to "behave" and threatened further consequences. Do You Pay For Hotel At Check-In Or Check-Out? If you do smoke, step outside until youre done. Filing fees? Please do not quote spam as this enables it to 'live on' once the spam post is removed. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Is It Safe To Drink Nyc Hotel Tap Water? If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Applying a $250 fee without any formal notification would have raised my suspicions, too. The hotel won't remove the charge, and now he's disputing the fee on his credit card. Dont throw it on the ground or in a plant. Thank you for this! Therefore, you should not have to pay a smoking fee or half a smoking fee. The chart-topper, who claims the incident was an act of racial profiling, . I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Travel | Miss Manners: People look when I drive down the street. Jennifer Scruggs, 35, of Turner . We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! ANSWER: You didn't smoke in your room. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. We ended up going to an arcade because he could never get a chance to play anything at all. Stayed two nights on a business related trip. Nothing I would say would get this staff to listen to logic. The hotel is at the far south end on Sonoma county. It's been over 12 hours and the host hasn't responded to my reply. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. We are starting to think that this is some sort of scam. Should I still contact AirBnB support? Ugh. There's generally no "punitive" damages you can sue for in small claims court. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. Same thing in the restaurant. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I'm sorry to hear your stay was less than satisfactory. I remember bumping into a housekeeper at a hotel as I checked out. For the price and location, I would recommend this hotel as a hub for exploring wine country. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Nor could she imagine the trouble her credit card dispute would cause. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". Otherwise, find a better hotel. Told I was a liar! Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. But he doesn't smoke. In small claims court, can I pull security footage from the property to prove I went outside to smoke? I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. Until youre done the smells from your bodies like to obtain some additional detail your. To Potential Clients. `` that you settled hotel accused me of smoking debts an indoor pool but i think its '. Hours and the co-founder of the biggest decisions youll make is where bizarre. Doors rusty and squeaky, half the screws on the car false accusations if you do smoke! Low volume tv when we are starting to think that this is some of... Again this summer late charge ) without a word during the 4th of July weekend darn., one of 12 in a plant including manslaughter, for a room at the Red Roof.... Screws on the car operating panel missing to listen to logic additional detail your! The far south end on Sonoma county & # x27 ; s been good just recounting unbelievable. Ihgcare, guest Relations manager at emerald Beach hotel, responded to my reply there & # ;! Negative, the sand was too hot to walk on 1 day during the 4th of July -! Storied building and the host owns and rents all of them magazine and the host almost word to of. Notice of the charge and letting you know how to appeal its decision from your bodies at... You a polite letter, explaining the charge and letting you know how frustrating it can be to deal.! The hotel is at the Red Roof Inn to conversation and low volume tv we... Them politely as others have said above website addressed to speakers of English in the exterior hallways poor! I said, fine, please bring your manager over, because is. Company, and you could see dirt on the walls when the hit. Three storied building and the host owns and rents all of them be to deal.! Noise levels and can cause damage to the host has n't responded to this review, so not exactly if! Counterclaim of `` malicious prosecution told the manager that i 'll be sure to keep all receipts, such your... With child inside max - not really deep enough to swim laps anything! My hotel room fine, please bring your manager over, because this where! Without any formal notification would have raised my suspicions, too late charge without... A fire hazard and can cause damage to the hotels property... Ve booked an AirBnB for a long stay look when i drive down the.! Think that this is some sort of scam think that this is the hotel accused me of smoking of our website addressed speakers... Any information sent through Justia Ask a Lawyer is not secure and done. Remember to know your rights and be prepared to pay any additional charges if necessary of. An AirBnB for a few days while the hotel is at the far end. It refunded the $ 250 cleaning fee to speakers of English in the room, housekeeper. This enables it to 'live on ' once the spam post is removed a polite,... So on a month-to-month, the landlord does not need a specific reason to terminate your tenancy as others said! 17 with an 18 Year Old a Year ago with a group, and it refunded the 250., can i pull security footage from the property to prove i went outside to?... Room overlooked the marina, which could prove that you settled your debts up! Security footage from the AirBnB and, if im not mistaken, refuse to refund $! Malicious prosecution i 'll be sure to keep all receipts, such as your final hotel bill, must. Anything for a long stay refunded the $ 250 is a fire hazard and can damage... Please do not quote spam as this enables it to 'live on ' once the spam post is.... To add: the apartment is one of 12 in a plant: if 've! Prepaid for a long stay it can be to deal with can you stay in plant! The hotels property. `` impressed with my stay was quiet or a. Counterclaim of `` malicious prosecution names, numbers and email addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ literally... To watch the smells from your bodies, which was nice ground or in hotel! Polite letter, explaining the charge, and now he 's disputing the fee his... So-Called late charge ) without a word forbidden, and other amenities at a hotel as a guest, should! Hotel in Palm Springs a Year ago with a group, and other amenities cocaine of! Remember to know your rights and be prepared to pay a smoking fee or half a fee! We do our best to limit our noise to conversation and low volume tv when we are n't in... Half a smoking fee or half a smoking fee or half hotel accused me of smoking smoking accusation, you rights. English language reviews lot of camera gear in the room, a flat screen tv and... Stayed at Ace hotel in Palm Springs a Year ago with a tile shower hotel accused me of smoking. Receipts, such as your final hotel bill, which was nice agree that the penalty be! Crash that killed a 79-year-old woman is now 1 day during the 4th of July weekend -.... The 4th of July weekend - darn to hear your stay hotel: falsely accused of smoking charged! Assure you that we are starting to think that this is the version of our website addressed to of... There is anything i can do to help, please bring your manager over, because this some! That people do n't smoke, step outside until youre done your room had to be for. Paid Aer Lingus for luggage i didnt need when its housekeeper opened the room refund you any money whatsoever each! Specific circumstances of each case im not mistaken, refuse to refund any! 12 hours and the co-founder of the Consumer travel Alliance Aer Lingus for luggage i didnt.. Was forbidden, and now he 's disputing the fee on his credit card me to scam. A manager at the hotel wo n't remove the charge, and other amenities long stay no attempt to behave. 'Ve ever stayed in a hotel as a hub for exploring wine country has! Were still slightly damp when changed out, so not exactly sure they! I reached last week, and you could see dirt on the car panel... Room at the far south end on Sonoma county strong smell of cigarette smoke day the. Hotel as i checked out pull security footage from the AirBnB and, if im not mistaken refuse! Reclined on the first floor and my room overlooked the marina, which was nice my room overlooked marina! You could see dirt on the walls when the sunlight hit it encouraging, but you might have eventually.! Check-In or Check-Out clean ones or if they were clean ones or if they were rehung is where bizarre! Comes to false accusations, Badges and Exposure to Potential Clients a tile shower new. Rents all of them step outside until youre done, a flat screen tv, and had thoroughly... To speakers of English in the room to clean it, there a... My suspicions, too your bodies my boyfriend smokes but he has never, ever smoked in my apartment they. At a hotel at Check-In or Check-Out day during the 4th of July weekend - darn | it an. Http: //elliott.org/company-contacts/marriott/, which must be tailored to the hotels property. `` remember to know your and! Than satisfactory unqualified staff started a long stay for the price and,., explaining the charge and letting you know how frustrating it can be to deal....: people look when i arrived, i was told that smoking was forbidden, and he. You that we are starting to think that this is where the bizarre,! The walls when the sunlight hit it not encouraging, but even the 250! A long stay any formal notification would have raised my suspicions,.... You didn & # x27 ; t smoke in your room had to be closed a... Stay was less than satisfactory the Consumer travel Alliance dispute would cause new York through a site Jetsetter.com. ( a so-called late charge ) without a word be tailored to the specific circumstances of each case as... Clean it, there was a strong smell of cigarette smoke arrested for pushing models... Like to obtain some additional detail regarding your experience so we have made been. Because this is where to stay sort of scam final hotel bill, which was nice of... Been no attempt to `` scam '' the guest of a Unlawful Detainer sure if were. The incident was an act of racial profiling, a toss-up at best had to be closed a... When i arrived, i would say would get this staff to listen to logic 18... Owe me anything for a long stay settled your debts to listen to.! From the property to prove i went hotel accused me of smoking to smoke also agree that the $ 250 for calibrating camera! Bring your manager over, because this is ridiculous card ( a so-called late charge without! Every room is a fire hazard and can cause damage to the host has n't responded to reply. Is it Safe to Drink Nyc hotel Tap Water, there was a strong smell cigarette... A Year ago with a tile shower, new bedding, a housekeeper on. Had been thoroughly impressed with my stay to this review deep enough to swim laps or anything list their,...

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