Whether youre using a top-loading or front-loading washer, the machine must be able to lock the door securely before it can begin the wash program. With the harness secure, you can mount the door lock in the same place as before, using the same screws. Run a tub clean cycle every 30 wash loads. . Youll do this so that you can access and disconnect the lid lock wire connector on the main control board. When clothes are not removed promptly when the drying cycle ends, wrinkles can form. Once the washer has drained, restart the washing cycle. If using a powdered tub cleaner, use the SideKick measuring cup for the correct amount. With the power being disabled, press and hold the START/PAUSE button for 5 seconds. On LCD models a prompt for "END OF CYCLE" displays for 9 seconds. This is normal. So, if there is a problem with the lid lock, youll see the dE error code early on when you try to start a new wash cycle. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. to What it is: On top-loading LG washer models, youll find a component called a lid lock. First, look up the corresponding problem to the error code your machine is displaying. Voltage Testing Hall Sensor at Control Board (See page 29.) Then, remove the panel and detach the control housing by unthreading the screws there. Also, make sure the height of the drain is no more than 53 inches above the floor, as the washer cannot push the water any higher than that. Designed with you in mind, LG products offer innovative solutions to make life good. It uses an application to connect with the machine and transmits data from your LG washer to your smartphone through wireless diagnostic technology. Return the inserts to the proper compartments and replace the drawer. Take the recommended repair steps. If the TEST MODE is intiated and theres laundry in the tub during the *SPIN TEST* the tub will spin violently. 38 minutes into the cycle the drum stops in a cycle and starts with. To learn more about your washing machine, or to order parts, click here. It also has a Self-Diagnostic Mode to check all system components for defects. The dE2 error code indicates that the drawer is closed, but not locked. Once that is done, you can reset the washer to clear the code and resume regular operation. As a result, the dE error code will appear. Set the drawer into the opening at an angle, then lower it and slide it into place. Proper care of your appliance can extend its longevity. When the washing machine detects too many suds, it will display this error code, and adds a sud reducing cycle. When faced with a fault, your LG washer will display an error code that helps identify the problem. Using needle nose pliers, remove the filters. Switch on your LG washing machine with the, Start recording on the Smart ThinQ app with the, Move the smartphone mouthpiece close to the Smart Diagnosis logo on your LG washer. This applies ONLY to WT4870, 5070, 5075, 5170, 5270, 4970. Youll need to investigate what the error code means and how to solve it. 1. Contact us for all your product questions or concerns. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. You must replace those connectors the same way around when you put in the new control board. Watch this video to learn about LG Pedestal Washer - Understanding Error Codes. Next, open the dispenser drawer and add anti-lime scale powder, vinegar, or squeezed lemon juice to the manual wash compartment. The weight of the load must be evenly distributed across the surface of the drum. Why It Happens and How To Fix? Unplugging the washer or trip the circuit breaker supplying power to the washer off. Place items in the drum completely, so that the sleeves and the corners of fabric will not be trapped between the door, glass and gasket. January 4, 2022. . The error code will continue to reappear until the problem is solved. Watch this video to learn about LG Front Load Wash Towers - Understanding Error Codes. Your Sidekick pedestal washer keeps track of the number of loads that you have washed, and it will let you know when it is time to run the tub clean cycle. Suppose youve fixed the dE error code and would like to test your LG wash thoroughly. Remove the inserts from the two compartments. When the drying cycle is complete the "CD" message displays. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. Never load laundry while using this cycle. To check pump operation: [Narrator] Follow these steps to properly load your top load washer. It often happens when a device does not work. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Remove the cover from the bleach dispenser. Here is what I did to run a diagnostic. Smart Diagnosis Technology helps diagnose and solve some problems that may be encountered quickly and correctly. Remove its mounting screws and gently remove its wires from the washer. Powdered cleaners may remain in the tub after cleaning. Turn on the washer and select the Spin cycle. Shut the drawer and restart the cycle. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. It is caused by a short circuit, loose connection, ground fault or power surge. If thats the case, you can do that by entering the washer into its diagnostic mode. When the controls are locked, CL and wash remaining time are shown alternating on the display during the cycle. Your machine will give sequences of sounds transmitted to the smartphone through the application feature to determine the root cause of the problems. Try my favorite drill!Buy Bosch Drill: https://amzn.to/3MBnnwk{Support this Channel} Support Me on Patreon: https://www.patreon.com/LorainFurnitureBuy a Tee Shirt: https://lorainfurniture.com/product-tag/shirt/Love My videos? The laundry may be damaged or contaminated with cleaning products. This helps prevent buildup in odors in the machine by displaying a TCL code. Why Kenmore Oven Handle Falls Off. Do not use soap when cleaning the drawer and inserts. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. If you've chosen to lock the control panel to prevent tampering with a currently running wash cycle, it must be deactivated before any other buttons other than the power key will work. JavaScript appears to be disabled in your browser. Keep your washing machine running smoothly and maintain performance by cleaning the tub once a month or more often if needed. The unit will require a repair service. Check the seam between the drum and the pulsator to see if items such as a coin, zipper, or paper clip is stuck there. Rinse filters thoroughly and press them back into place. Press the Power button to turn on the washer. If you receive a UE error message and your washing cycle has been paused, this means that your washer was unable to balance a load on its own and manual redistribution is needed. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Before we cover common error messages, check the error code on the display. Six LG washers make our Best Washing Machines of 2023 rating: the 5-Cubic-Foot WM4200H, the 4.5-Cubic-Foot WM3600H, the 5.2-Cubic-Foot WM9000HVA, the WKGX201H WashTower, the 5.2-Cubic-Foot. The tE error code indicates a heating error, usually caused by faulty thermistor. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. This Mode is called the Test Quality Control or the Servicing Mode. Make sure the drain hose is not clogged, kinked or pinched. Immerse the water inlet hoses in hot water to thaw them. Laundry Accessories, Washer Dryer Combos, Washers, After the cycle is finished, wipe the lid and the inside of the lid seal to remove any moisture. If the unit is powered on and left idle for 4 minutes without starting a cycle. LG washing machines face their fair share of problems, just like any other brand. Be sure to follow these solutions before you call for service. The dE1 error code indicates that the drawer is not closed properly. If the load is too far out of balance, it will attempt to adjust the load itself, which may increase wash time as it adds more water and repeats the rinse cycle. Plug the washer back in, and press power button. Allow the unit to rest for 10 seconds and restore power. Loose change in objects could cause damage to . This may occur if the power supply to the washing machine is interrupted during a cycle from a power outage. In both cases, DR will display to identify the action of the unit. Close the dispenser drawer and turn the power on. It scrutinizes all the system functionality to ensure everything is working correctly. 2. Remove foreign objects and soak the filters in white vinegar or a lime scale remover. If you see a "UE" error code at the end of the cycle, it means the clothes are too wet. To skip the tub clean cycle, turn the cycle selector knob, or push option buttons to select desired cycle. The process will run and fix minor anomalies before completing the process. Contact us for all your product questions or concerns. The PF error code indicates a power failure. Remove the top plate. If the Service Diagnostic mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with "888" showing in the Estimated Time Remaining seven-segment display. Make sure that the lid is properly closed and then press a start pause button. The water pressure must be between 14.5 and 116 psi. Before starting the procedure, it is necessary to check that the washing machine is connected to utilities. Make sure the height of the drain is no more than 53" above the floor. Learn how your comment data is processed. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. That way, none of the water or suds inside the drum can flow out and flood your laundry room floor. The unit will require a repair service. Verify that the Stacking Switch is sitting correctly. Why It Happens And How To Fix? Unplug the unit until the repair service is complete. Meaning on a cotton/normal cycle the drum spins on startup and fills with water. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). A dE error code means the washer is unable to lock it's door. It can also prompt an error code if it encounters problems that require your intervention. You may also see an IE error code. Do not use steel wool or abrasive cleaners. Close the lid, select and start to tub clean cycle and then close the drawer. First, check whether the load is too small. How it fails: Top-loading models will experience the dE error code when the lid lock has failed. On the other hand, you may also notice on a top-loading machine that the door isnt aligned correctly and fails to lock as its supposed to. This is not an error. How to lock the control panel. Unplug the power cord. Enter the test mode by simultaneously pressing a simple key combination: "Spin", "Options" plus a network key. We apologize for this inconvenience. Should one of those components fail, the washer will fail to lock the door or the lid as it should. If your unit is displaying an "LE" error code, it means the motor is overloaded and locked. When finished, follow the same steps in reverse and make sure that the water faucets are fully open and that the hoses are not kinked or pinched. This adds about 2 hours to the cycle time. This may increase the wash time. Then, press and hold the Spin Speed and Soil Level buttons together. An IE error code indicates that there is a problem with your water supply. In some instances, the app may display a different step depending on your model. You can do that by following the steps described below. / My Issue / My Fault4:41 Running Smart Diagnosis - Audible Diagnosis5:33 Running Smart Diagnosis - Wifi DiagnosisSee the full review of this product here: https://youtu.be/3UbgWRd3YDAOTHER CYCLE VIDEOSTub Clean Maintenance Cycle (1x Speed) https://youtu.be/th4jsA55DggNormal Cycle with TurboWash (2x speed): https://youtu.be/W9URBXQ30B8Bedding Cycle (4x speed): https://youtu.be/hee-UUtV_LkSmall Load (default Downloaded cycle) with TurboWash (1x speed): https://youtu.be/Q99cqQGUlBcSpeed Wash with TurboWash (1x speed): https://youtu.be/_UwCrr5iE58Deep Wash Cycle (1x speed): https://youtu.be/QDITtCHXOXcHeavy Duty w/ TurboWash and Water Plus 1x,2x, and 4x speeds): https://youtu.be/RBI4A5WZkl8Delicates (1x speed): https://youtu.be/u_nTB6AjLOkThis model is also available in stainless WT7300CV and can be purchased at The Home Depot. Unfortunately, this component cannot be repaired, which is why a total replacement is necessary. LG has devised a means for users to understand malfunctions in the washing machine. Keep the phone in place until the tone transmission has finished. The unit will require a repair service. Remove the inserts from the dispenser. A small uE error message is an indicator that your washer has detected an unbalanced load. Remove the rear panel. Press START/PAUSE to cycle through the test modes. Check for buildup and clean the cover once or twice a month. If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back . Check out our easy dispense error message troubleshooting video for further assistance. Next, press and hold the two buttons above the control lock marker again at the same time for three seconds. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Pour hot water in the washer tub and close the lid. The machine will turn off upon completion, marking the end of the Diagnostic Mode. The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. 43K views 2 years ago LG WT7300CW - How To Run TEST Cycle & Smart Diagnosis This is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. The most likely reason is that the door lock (on front-loading models) or the lid lock (on top-loading models) have failed and need to be replaced. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide troubleshooting steps to get the problem fixed. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. We'll explore some common solutions to many of the error codes that could be displayed on your sidekick pedestal washer. This site uses Akismet to reduce spam. If the dE2 error code persists, close the water tap; and unplug the washer. This code will display while your washer is attempting to rebalance the load by adding more water and redistributing the clothes within the tub. So, the first step is to peel off part of the door seal to access the lock assembly. If uncertain how to check, check out our "how to clean the drain pump filter" video. 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