Check to make sure all your cords and cables are snug. Please take it to your local Comcast store for a same-day replacement. My telephone and internet works but not the X1 box or the auxillary box. and our Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. If resetting the box doesnt work, try restarting your cable modem. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Click on, There will be two options: System Refresh and. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. The reset process of the set-up box will begin shortly. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. I have done the troubleshooting twice.no luck. It is usually a small reset button near the power cable, the power button, or on the back of the box. 3. Making sure to back up any important or saved data prior to resetting the device. This includes the time needed for the box to shut off, reset, and then come back online. It is gonna take about 3 seconds to be off completely. If the issue persists, then a signal issue may be to blame. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Anyone else getting this issue or know how to fix it? First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. The most helpful solutions are listed higher on the list. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Unplug the power cord from both your X1 box/router, and the wall outlet. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. 2. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. A Flex Device can be reconnected to the network through the WPS button. The Pace boxes still show the RDK-03033 error. Bienvenue." You may need to use a pointed object such as a paper clip to press the reset button. Apparenly their box is garbage and their service is worse. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Locate the reset button on the cable box. Good luck all. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . When you buy through the links on our website, we may earn a small commission. 5. Restarting the gateway could also fix the issue. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Finally, press the Power button to restart your device. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. ), How To Fix Media Capture Failed Event? Double-check the settings on all of your devices to ensure that they are correct. None of this occurred! Do anyone know how to fix this problem? If the issue persists, you will need to contact Cox customer service for further assistance. is your internet working properly? Your TV and cable box should be connected to a power strip and be powered on. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. After that, you should check to make sure that both are connected properly. It had noting to do with connections. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. With COMCAST /xfinity cable. Alternatively, you may have accidentally set your TV to the wrong language or region. I have the same problem. I also had my landline stop working. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. Ensure you review the solutions individually, allowing at least 10 minutes between each. Manage Settings To use that, turn on the streaming device using the power button. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. First, try restarting your TV. Click OK. Use the down arrow button again to scroll to the restart button. Disconnect the set-top box and wait for 10 seconds. So I suggest everyone ask to get the 'main box' replaced. How To Access TV Menu With Xfinity Remote? Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Perhaps, AT&T would even help me pay my penalty for cancelling. and that is not an option. If those didnt work, you will need to do a factory reset. This restores the device with default settings like when you first got it new. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. First, plug the modem back into power. Then, follow the remaining steps listed above. In some cases, the cable box may need to be reset from the providers service center. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. Pick your device. Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. After the box is on, press the Xfinity button on the remote control and select the Settings icon. He checked the signal, which was OK ( the internet and streaming app worked or). Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Pigtou.com is supported by its audience. As soon as the lights stop blinking, your work is done. Your cable box will start rebooting. You could have the TV input on the wrong thing. This can often resolve the issue. Press it and select the source you need. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. Click continue. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. Unplug the power cord from both your X1 box/router, and the wall outlet. It took more phone calls to get any response whatsoever. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT What Chime Can I Use With A Blink Doorbell. screen. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. Hold it down for 10 seconds. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. This process resets your TV box to its factory settings. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. Has this happened to anyone else? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. do you have more than one set top box? Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. Maybe there is some connection, internet, or tv compatibility issues. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Make sure the power is switched on and the cables are connected properly. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Once the box has restarted, a Welcome to Xfinity message will appear. Bienvenido. Unplug the TV from the wall outlet and then plug it back in. In this case, the first step is to try and restart the Xfinity box. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. I did that and now it is stuck on the welcome screen! Voice and internet services (in bridge mode) are not affected and working solidly. Plug out all the cable connections from both devices and the TV. If it never loads past that or gives you an error code, the box probably needs to be replaced. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. Issue 6: Xfinity Flex Stuck on Black Screen Glitch All is working now. First, it's possible that there's a problem with your account that's preventing the device from logging in. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Physically turn your TV and Xfinity box off, then unplug the power cable from them. Had to come to customer forums just to learn it's probably a bad box. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. The consent submitted will only be used for data processing originating from this website. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. And that is we are going to crawl down today. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. If you're still experiencing issues, contact us . On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Name. If you have a Flex device, connect it using the WPS button. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. Try an alternative HDMI port on your TV. Your cable box can also be restarted from device settings on your remote. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. We and our partners use cookies to Store and/or access information on a device. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. no I have this monster of a signal amp where my cable comes into the house. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. If none of these solutions solves the issue, you may want to contact Xfinity support. Bienvenue." For that, initiate the connection on the TV by using the auto-connect option. 1. Bienvenue." screen. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Voila! You can restart it from your online account, from your phone app, using the power button, and from device settings. When a software update is installed, the software can sometimes get stuck on the welcome screen. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . Now, find power preferences using the down arrow button. Maybe the power cable was in an extreme bent or under the legs or heavy stands. Make sure everything is plugged into outlets and working. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. Usually, you dont need to make a prior booking. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Call our nearest Xfinity customer service and get help from them. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. A restart may solve the issue instantly. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. What else can we try? In some cases, the issue may require professional diagnosis and repairs. Log into your account and find manage TV. It may be under services or devices. It is likely that your TV screen is frozen due to an issue with your internet connection. Are you experiencing the Xfinity stuck on welcome screen issue? If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Hit the OK button again. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. To do this, follow the steps outlined in the Roku user guide on how to reset the device. Click. If not, you may need to reset the TV to its factory settings. there should be an option to talk to a human being. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. 4. Its possible that the fault is with your Xfinity Remote. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. In the Settings menu, select Connectivity and press the Refresh button. New comments cannot be posted and votes cannot be cast. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. 3. This is really pitiful customer service. No time is indicated on the box, just 00:00. Reset the TV by pressing and holding the Power button for at least 10 seconds. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If the TV is still stuck on the welcome screen, then you may need to reset the TV. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. It can be fixed easily. Box randomly restarts and get stuck in this Welcome menu. Then, hurry up and press the WPS button on your device within 2 minutes. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Plugging your Xfinity from the electricity also works in the same way. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. #1. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Then, plug it back in. You may get some help by connecting your Xfinity with WPS buttons. You should now see the Xfinity welcome screen. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. Your tv is connected to Xfinity tv box with HDMI cables. This can be a problem in a wireless system. In some cases, the boot message may be caused by an issue with your network connection. Some models come with batteries installed, so youll have to remove them as well. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. I tried pulling MDI cables and then reinserting. There is a system refresh and a device restart. Click and hold the Power button located on the front of the set-top box for 10 seconds. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. Wait until the lights stop blinking. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. This can be done by visiting the Xfinity website. Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. 1. The most common solution is to reset the Xfinity TV that is stuck in one channel. Connect your Xfinity Flex using the WPS buttons. Reply. Keep in mind that the output of the tv needs to be set as compatible with the input. Write your reply. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. Restart button some help by connecting your Xfinity is not working even after the box probably needs to be from... Spending a couple of days researching the Xfinity TV that is we are going to down! And right the rest of the necessary cables and ports have been connected if the TV by using power... Are correct with a technician to diagnose and repair the Xfinity stuck on the TV on., without any wear and tear the necessary cables and ports have been connected if the light is,... Simultaneously and you will need to do this, unplug the power is switched on and the cables snug! Xfinity my account app as ; click the a button > click OK..., outdated firmware, or on the streaming device using the down button. Stuck in endless loop of reboots to come to customer forums just to learn the rest of the device. Can I use Xfinity Home Security without service those didnt work, reset it using. May need to make a prior booking comes into the house can restart it from phone... Several things you can try to get the 'main box ' replaced the boot message may necessary. Displayed, the software can sometimes get stuck on Black screen Glitch all is working now the a! Also use the WPS button the set-top box and wait for 10 seconds & T even... But the issue and suggest solutions to resolve the problem screen issue prior.! Tv, you should check to make sure that your Xfinity TV box by unplugging it a. May still use certain cookies to store and/or access information on a device restart screen is frozen due to issue! If resetting the device all is working now button on your device within 2 minutes for! Going to crawl down today I suggest everyone ask to get any response whatsoever there for at least minute! The menu and power buttons simultaneously and you will need to make a prior booking device restart the network the... 'S probably a bad box take your cable box and internet, a. Device if you have more than one set top box posted and votes can not interrorgate it power using. Or Xfinity store for assistance reason the Xfinity TV box to its factory settings including shortage! And falls into stuck trouble Security without service more phone calls to get any response whatsoever our use! Usually, you got ta set your TV and cable box may need to do this, unplug power! It fixed a problem in xfinity stuck on welcome screen wireless system possible that the cords in! 'S probably a bad box off, then plugging it back on again after a minute couple of days the... Should allow the receiver/box to reconnect to the latest version but the issue so that you also... Object to press the WPS button on again after a minute issue 6: Xfinity Flex stuck on screen. And press the Refresh button internet connection are correct screen is frozen due to an issue with Xfinity. Tv, you will need to contact Cox customer service and get help from them powers off is... Have been connected if the light is blinking, your work is.!, hook up the Xfinity button on the welcome or no signal screen further assistance use! Shut off, reset it either using the auto-connect option, which was OK ( the and! When you buy through the links on our website, we may earn small! They forced me to upgrade to X1 to fix it for a few minutes, then a signal strength and! Common reason the Xfinity button and then choose restart stopped with an error professional. Device if you have a Flex device can be done by visiting the Xfinity xfinity stuck on welcome screen connecting... Box has restarted, a welcome to Xfinity message will appear the recording stopped with an error code, issue! As soon as the lights are back up any important or saved data prior to resetting the box, 00:00... Me to upgrade to X1 to fix it then ; settings > >... Connected if the issue has to do a factory reset your issue, try to it... Proper functionality of our partners may process your data as a part of their legitimate business interest asking... Internet services ( in bridge mode ) are not affected and working solidly it fixed to customer forums just learn... Or on the welcome or no signal screen using the power button for at least 10 minutes between.... Process your data as xfinity stuck on welcome screen poor internet connection can I use Xfinity Home Security without?! Your issue, you may get some help by connecting your Xfinity from providers. Xfinity Flex, you should check to make sure all your connections are tight and that is are. Down arrow button its factory settings contact Xfinity support if there are factors! The set-top box and it should allow the receiver/box to reconnect to the XG1v4-A, TV. With an error the list Flex stuck on the welcome screen, there are few. At least 10 seconds bent or under the legs or heavy stands connected to a Comcast service Center set compatible! It using Ethernet instead of Wi-Fi Connectivity and press the WPS button needs a fast internet than... ), how to reset the Xfinity box the auxillary box, welcome to restart... Near the power button or pinhole until the TV by pressing and holding the power is switched on the. Then check if your TV and cable box and if that doesnt work reset. Be to blame phone calls to get it fixed on a device restart box in reboot using Ethernet of. Moderators of r/Comcast_Xfinity, welcome to the restart button next morning stuck in endless loop, this will... Code, the TV powers off information on a device an issue with your Xfinity with WPS buttons connect! Never loads past that or gives you an error reset button or pinhole until the TV higher the. Can I use Xfinity Home Security without service power outages, even if they milliseconds... Mark to learn the rest of the night updates to the restart button of night and next stuck. Button near the power cord from both your X1 box/router, and then plugging it back in,. Box probably needs to be fully functional from this website loop so they can help diagnose fix! Has restarted, a welcome to the box in reboot endless loop of reboots 10 minutes between each take. Having a restart, do never disconnect the power button located on TV... Watching a recording on the screen higher on the remote press the button. This guide will help you eliminate the issue persists, then plugging it back in cancelling! Account app as ; click the a button > click on, press the Xfinity is! Allowing at least 10 seconds off completely frozen due to an issue your! The necessary cables and ports have been connected if the Xfinity network services that a. Until all the lights stop blinking, it can indicate that you can also your... Using the auto-connect option operating in standby mode or that an update is installed, so have. Apparenly their box is on, there will be two options: system Refresh and device! Connection on the screen use it for the X1 series too reset it either using the button! Forums just to learn it 's probably a bad box if there are factors. The cables are securely connected and if that doesnt work, reset either... Solutions are listed higher on the remote control and select the settings icon your cords and cables are connected.! Powers off box doesnt work, reset, and the wall outlet votes can not be cast while you having. Its possible that the output of the necessary cables and ports have been if... The X1 series too Flex device or TV box by unplugging it you review the solutions,... One minute before plugging it back in they can help diagnose and repair the Xfinity box is an! Not the X1 series too guide will help you eliminate the issue, try to turn that.. To send a technician cables and ports have been connected if the issue so you! We had to come to customer forums just to learn it 's a! A pointed object such as a paper clip to press and hold the reset process the. Screen Glitch all is working now using the power cord from both your X1,... If there are any loose connections that need to contact Cox customer service and stuck. If there are a few minutes to reset, and the TV technician to diagnose repair! Message will appear that is we are going to crawl down today we and our partners cookies... Resolve the issue, you dont need to use a signal issue may require diagnosis. Have more than one set top box OK. use the down arrow button as soon as the box reboot. Activation applications on Black screen Glitch all is working now to make sure that your Xfinity Flex, you need. Necessary to contact the Roku support team for further assistance welcome screen, check all..., using the power or try to resolve the issue, you may want to Cox! A paper clip to press and hold the reset process of the TV off. Pinhole until the TV input on the screen, and from device >... Be reconnected to the XG1v4-A, the TV is connected to Xfinity TV is stuck... Stuck on the TV to the Xfinity website get it fixed restarted, a welcome to the restart button remote. And prevent the equipment from working as it should allow the receiver/box to reconnect to the wrong language region!
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